251 Reviews Found
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Confirmed Service Customer
Service was done when promised and I was kept informed of the progress. Service department is not the same with the departure of JR, Doug and especially Steve.
Nancy B.
FLAGSTAFF
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Confirmed Service Customer
Everyone was friendly and faster Thani anticipated due to how busy they were
Richard K.
FLAGSTAFF
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Confirmed Service Customer
My oil change filter and fuel filter change was done in less than one hour. GREAT JOB GUYS. 👍🏻👌🤠
Gary S.
FLAGSTAFF
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Confirmed Service Customer
Did a walk-in for an oil change, was able to get out of there in two hours. Thank you flagstaff Chevy
Mary S.
KAYENTA
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Confirmed Service Customer
I took my trax 2024, because the speaker was making noise, one of the mechanics diagnostic the speakers, and stated, “blown speakers” Then the mechanic got a second opinion, and he stated “that is blown speakers.” And I did ask him if it was still under the warranty and he stated yes they’re going to go ahead and replace it since it’s under the warranty still. we went to go pick it up after they told us that it was finished we saw that it wasn’t replaced the speakers and the diagnostic said on the paper. There was nothing wrong with the speaker, but we still hear the sound coming from the speakers like it’s still blown out. I rescheduled again to make sure they replaced it because they stated that they can and I know they didn’t check out the speakers because they would’ve taken the door off to look at it..
Eurydice C.
KEAMS CANYON
Business Response
Eurydice, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (928) 774-2974. We look forward to hearing from you.
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Confirmed Service Customer
My vehicle has been diagnosed by Jeff in the collision department so when I went to get an oil changed, I explained to Steve that Jeff said my exhaust leak needed to be fixed. And it was taken care of.
Priscilla P.
TUBA CITY
Business Response
Priscilla, thank you for your kind review; we are happy to pass along your comments to the team here at Flagstaff Chevrolet! We look forward to your next visit! Take care!
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Confirmed Service Customer
Waiting to be acknowledged upon arrival even with an appointment time. Service staff not friendly. Did not know vehicle was done being serviced, no call or no one told us it was ready.
Laurel S.
KYKOTSMOVI VILLAGE
Business Response
Laurel, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (928) 774-2974 at your earliest convenience to discuss how we can turn this experience into a positive one.
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Confirmed Service Customer
All employees are kind and helpful and your service was swift and complete. I especially appreciate your service representatives. Steve is great. Thanks.
Jesse S.
HAPPY JACK
Business Response
Jesse, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
It was good, but not as good as it has been for the past 23 years
Peter K.
FLAGSTAFF
Business Response
Peter, we appreciate you taking the time to leave us this feedback. Please reach out to us at (928) 774-2974 so we may identify ways to improve your experience.
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Confirmed Service Customer
They were understand but they were short on staff to complete my car repair
Sharon H.
TONOLEA
Business Response
Sharon, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Business Response
Daniel, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Alton was absolutely amazing. He went well above my expectations. He is an asset to your company. I came there worried about my car and left knowing everything was taken care of. Thank you for having such a wonderful employee.
Janet S.
FLAGSTAFF
Business Response
Janet, thank you for your kind review; we are happy to pass along your comments to Alton here at Flagstaff Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Service conducted at scheduled time and completed in less than an hour. Unfortunately, car wash was not in service.
Gary M.
FLAGSTAFF
Business Response
Gary, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
My advisor wasn’t very welcoming. I came in for an oil change and a noise on my door. It was noted on the service. They didn’t get a chance to fix the door and I stayed for 4 hours. The advisor told me I had to contact a body shop to get the door fixed. It is under warranty. Most places fix it in house.
Leslie H.
TUBA CITY
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (928) 774-2974 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Sales Customer
The overall experience was excellent!! I initially went in for an oil change and started chatting with Mr. D. Smith, I explained to him the worse experience i had with Chapman Tempe and he quickly apologized for their bad customer service. Right away he was willing to help me get into a vehicle that I could be proud and content with. At first I was hesitant but he had spoken to his manager who came out in person to shake my hand and apologized for Chapman's unprofessionalism. They both ran some numbers on an amazing vehicle, it was basically an even trade. I am so pleased with their service and commitment to going over and beyond great and excellent customer service. THANK YOU!! Also, this time the finance manager shook my hand, congratulated me on my purchase and had a smile unlike Chapman Tempe where he was angry, no smile and didn't shake my hand.
Yvette C.
TUBA CITY
Business Response
Yvette, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Awesome as usual. Thanks again Alton for your help.
Shawn W.
FLAGSTAFF
Business Response
Shawn, thank you for your kind review; we are happy to pass along your comments to Alton here at Flagstaff Chevrolet! Thank you again for choosing Flagstaff Chevrolet and we hope to see you again.