Customer Reviews

My salesman Manuel Soto is way i always come back to buy my Chevy from FLAGSTAFF CHEVROLET

Took my vehicle 8am to get serviced for check engine light as it was my 3rd time bringingit in, didn't get out until 555pm. Horrible experience no updates on my vehicle was given to me all day. As I sat in the lobby waiting. So dissatisfied

The waiting was too long. Not everything was completed. All parts not on hand.

Friendly, efficient, timely and expert service.

Associates are courteous and friendly. Customers are treated with respect!

Didnt seem to do anything. Was told i was getting an oil change and def top off and tire rotation. Definitely didnt get an oil change or def top off. Cant tell if the tires were even rotated. Drove an hour and a half for this for nothing.

Quickly done! Very friendly! Only thing is this twice the oil life was not reset back to 100%

Great

Helpful

Jacob was my service manager. He was helpful, prompt, communicative and got us taken care of. He did a great

Mrs. Hall was very professional and kept me informed on what was going on my truck. Something that I greatly appreciate.

A very welcoming and helpful environment!

Brought truck in for brake check, brakes excessively noisy when applied. Tech found a different issue for repair and apparently ignored initial complaint regarding brakes. Multi point inspection check list completed by tech indicated all brakes were at 8mm wear and all tires inflated to factory PSI. Drove vehicle home, brake noise was still present, on board tire pressure monitor found pressures not even close to the inspection claim, causing me to suspect that the brake and pressure information was a result of computer "auto fill" and the inspections were not done. Returned vehicle for brake inspection as first requested. Secondary inspection by different tech found severely scored brake rotors and played out pads....eventually properly diagnosed and repaired.

Quick & easy. They answer all my questions & the process was very professionally executed.

I brought my truck in 3 times. Was told they couldn’t find the issue. On the third visit they finally said they can feel what I was talking about and would keep it to repair. That was November 3. I picked it back up March 17 after almost 5 months. It had new scratches, faded black plastic on one side and the battery was low and my tires were all low. They put air in the tires and said it was just from sitting and charged the battery. They also rebuilt the transmission after telling me they were ordering a new one. I had to go back two days later because my tires were low again and needed to get air in them I have had to fill them with air a few times and took it into big o tires to have two nails removed and was told it looked like my tires were rotting from sitting in the elements most likely from the almost 5 months in your care outside in the elements. Within a week of driving my truck I was feeling weird shifting from it again. I brought it back in after almost getting in a car accident when my truck failed to shift on time. I brought it back they kept it for the day and said they test drove it and could not find an issue and told me to bring it back if it is more consistent. I have not been happy with any of this. I’m about 4K miles from the 60k warranty being up and I’m afraid it won’t be covered and I don’t have the money to fix it let alone buy new tires because they need to be replaced.

Fantastic team. Zoe was exceptional, communicative, and insightful. I was in and out of the shop in an incredibly timely manner. I would highly recommend Zoe and the Flag Chevy team for any vehicle services needed!

The service people scheduled my car after I missed my first appointment because of the snow right away and the mechanic changed the oil right away they did a good job thank you.

I took my vehicle in regards to a recall on the air bags. I did not notice the service air bag message when I left the lot. As I got on the freeway, it said Service air bag. I called and Zoe said the wells were full and couldn't get to it today. So now I have to take it back in possibly next week or so to get it checked.

Manny was awesome! He found the right truck for me and made sure the purchase went smoothly. This is my 10th vehicle purchased at your store since 2013. Great place to do business!

The service man was so very polite n courteous. He gave me a good discount. Service was done in a timely manner.