316 Reviews Found
Confirmed Service Customer
As expected. All sales, service dept. personnel were great. Keep up the great work.
Freida C.
TONALEA
Business Response
Freida, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Dennis, thank you so much for your positive comments about Flagstaff Chevrolet! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Amber, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Past year’s experience was not great! 1) The length of time it took to change oil, rotate tires and wash car has improved the last 2 visits. In the past it took too long. 2) During one of my past oil change/rotate visits I asked the service guy to check my brakes because they were squeaky. He stated “nothing was wrong, advised me to spray the brakes with water when it was squeaky again”! At that time I still had warranty, now it has expired. Now I hate to ask them to check it out because I will have to pay what they couldn’t fix on brakes the last time I asked for this to be done. At the present it is still squeaky! 3) I also asked them to check my cooler, I felt it wasn’t cooling, the guy told me “nothing was wrong with it”! 4) Now I am concerned that when I need services on my 1 year old car, the warranty has expired and I will have to pay the cost. Which I know will be expensive! 5) I have not gone elsewhere for services however I may have to find a new place to obtain BETTER & TRUSTED SERVICES.
Loretta M.
KYKOTSMOVI VILLAGE
Business Response
Loretta, we regret to hear that you had this experience with us. When you have an opportunity, please reach out to us at (928) 774-2974 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
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Confirmed Service Customer
Very awesome Service Dept. People are very nice and very professional. They always get the job done in a very timely manner!
Brad S.
FLAGSTAFF
Business Response
Brad, thank you for your kind review; we are happy to pass along your comments to the team here at Flagstaff Chevrolet! If you have any further questions, please don't hesitate to reach out!
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Business Response
Michael, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
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Confirmed Service Customer
Car is repaired! And washed! What more can you ask for??
Sean H.
FLAGSTAFF
Business Response
Sean, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Not so friendly when ur not approved for a vehicle and service on your vehicle should be explained before hand that some parts are on back order instead of I’ll be at my desk
Tanya R.
PINON
Business Response
Tanya, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (928) 774-2974 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Fantastic and quick service! Service Manager Doug was attentive and easy to communicate with. Mechanics executed the repairs to my exhaust and front suspension flawlessly. I will be back
Max G.
WILLIAMS
Business Response
We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
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Business Response
Nelson, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Dropped off vehicle to check possible engine/belt issue the day I called. Vehicle was ready next day. After thorough check, no problem was found. Courtesy car both ways. No charge! Good as it gets.
Gary M.
FLAGSTAFF
Business Response
Gary, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Every time I call. I get hung up on or call I get passed around. Finally had to drive over to make appt. It's been almost a year and my step still Hasn't been fixed and on one has resolved this, yet.
Kelly D.
FLAGSTAFF
Business Response
Kelly, we're disappointed to hear of the negative experience you had at our location. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Flagstaff Chevrolet (928) 774-2974
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Confirmed Sales Customer
Getting my needs completed with professional services.
Kevin M.
TUBA CITY
Business Response
Kevin, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Friendly staff. They kept me informed on my cars service. The dealership is kept very clean and the waiting area was nice.
Dan S.
FLAGSTAFF
Business Response
Dan, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I am always pleased whenever I take my Escalade in for service. Steve and JR are the reason I continue to go in. They are on it any time I have issues. Their service is impeccable. Thank you!!!
Vera M.
FLAGSTAFF
Business Response
Vera, your satisfaction is important to us, so we want to sincerely thank you for choosing Flagstaff Chevrolet and we hope to see you again soon!
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Confirmed Sales Customer
Manuel and Wade are truly no-pressure sales people. This is the 2nd Chevy I've purchased from Flagstaff Chevrolet in the past 3 years and have been very happy with the deal and the process each time.
William M.
FLAGSTAFF
Business Response
William, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Problem was diagnosed quickly and the service department was able to fix the problem the same day. During the time at the car dealership I was able to speak to speak to Mindy about extended warranties for my vehicle.
Donna S.
FLAGSTAFF
Business Response
Donna, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!
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Confirmed Service Customer
There is a rattle in my dash board after the carbon air filter got replaced. It is so annoying. This needs to be corrected!!!
Bernice Y.
TUBA CITY
Business Response
Bernice, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (928) 774-2974 at your earliest convenience to discuss how we can turn this experience into a positive one.
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Confirmed Service Customer
Tires are expensive so I did my research for my this purchase. Honestly I thought that dealerships would not have the best price on new tires, but Flagstaff Chevrolet blew me away and beat all the local dealers that I shopped. I also had a great experience with a couple of the service writers before and when I picked up my truck. Sorry I don’t remember their names, but on 9/7/23 they exceeded my expectations. Thank you again!
Shawn W.
FLAGSTAFF
Business Response
Shawn, thank you for taking the time to leave a review for us at Flagstaff Chevrolet. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Denise, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!