Customer Reviews

Staff was very friendly and professional.

Tell you one thing and change on contract. You can't work taking ten dollars off monthly payment. Surprised to see GM would finance me at 29% APR. Will retire will large monthly payment. Front desk clerk need to be more polite.

I dropped off my vehicle (2019 Chevy Equinox) to get an oil change and multi point inspection (both were due according ot the Chevy app when i made the appointment). I drop the vehicle off at 11am and tell them I have to go back to work and for them to call me when my vehicle is ready. I don't hear anything from them until I call them around 2:30pm (so 3.5 hours later) and they tell me "oh, your car's been ready for a while, I called you a couple times in the waiting room but you never came back" even after I told them I wasn't staying in the waiting room. I get the print out of the multi-point inspection and it says both of my turn signals are fully functional. This is bogus, my right turn signal has been doing the super fast clicking sound when there's usually a short in it. But they have it checked off below as fully functioning. What's the point of getting a multi-point inspection, if you're not actually going to inspect it? IDK what it is, but the service dept at this dealership has been really slipping the past few years. Seriously going to start looking at alternatives for the future

It was great service

Everything was awesome there

My second time getting an oil change here, I decided to come back to give them the benefit of the doubt but I still didn’t have a great experience! My car wasn’t washed, the cabin filter was open and left in the car, and they didn’t top off my DEF like we discussed

I can't stand this dealership. They are rude and unknowledgeable. Can't even fix my infotainment system.

Joseph was very easy and comfortable to talk and ask questions of

Service was prompt, friendly and performed faster than I expected. Great job.

Wait was quick and easy

Service was quick, staff were helpful

Made an appointment over the phone for a routine oil chg, just as usual-this time I informed the lady over-the-phone if she could just let the service mgr know as well because last time he was upset that he wasn’t informed and almost didn’t service our truck! I told him I’m not responsible for communication between employees I’m the customer just requesting for service and how the company works I have no idea but I expect my oil chg to be done today. That was last month-this time we were denied service on the day of our scheduled appt but the service dept let us come in the next day. I could’ve been upset about it but I realized we were all given the wrong time! But it’s ok-mistakes happen but from here on if I experience one more off miscommunications I will be reporting to general mgr because this really has never been an issue before when I always got my oil chg elswhr. I don’t know why they make it seem like it’s my fault.

Quick and efficient.

Good experience.

I was greed with kindness, Give me a fast oil change,

Zoe was informative and responsive.

Salesman was king and knowledgeable. Just waiting to hear back for service the get the correct mirrors installed. Was expecting a call by Tuesday, I left a message nod day Wednesday and still haven’t heard anything

Great experience at this oil change visit.

Great staff and service!

I made an appointment for the following day. But when I brought my truck into the shop they did the oil change right away. Flagstaff Chevrolet shop is awesome