238 Reviews Found
Confirmed Service Customer
Always had good service, good job! Thank You!
Martha W.
TUBA CITY
Business Response
Martha, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Honesty, friendly and very good service 👌 thank you 😊
Elouise N.
TUBA CITY
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Luis, we regret to hear that you had this experience with us. We would like to have a better understanding about your experience. Please reach out to us at (928) 774-2974 at your earliest convenience and we will do our best to resolve this with you.
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Confirmed Service Customer
I live 2 hours north of town. When I arrived, the bay manager said my appointment had been for the previous week... but he might be able to fit me in. It took 7+ hours to perform what was described as a 3-4 hour task when I called. I never received any of the free oil changes because of my distance from the dealership, so I thought the oil change was comped. I verified with the bay manager that the oil change had been comped and he said the cashier forgot to charge me. I returned to pay for the oil change. The heated seats have never worked since I bought the vehicle -- I was told that the heated seats were not under warranty: It's the only defect in what otherwise has been a perfect truck. I've had two negative episodes [spanning 20 years] with prior vehicles, and both times, I was made to feel like a lier. Which is why I was careful to get the appointment straight, since I made my entire day revolve around it, but I must have been lying about that too. I addressed the recall only because my diagnostic reports makes me appear negligent: It was logical to have the dealership address the recall. Besides the heated seats, I haven't had any issues with this vehicle and I have no intention of replacing it. I do have serious trust issues with the dealership but there's no point in describing those issues when I'm accused of making stuff up. Hopefully, I won't have to go back.
Ty N.
PAGE
Business Response
Narada, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (928) 774-2974. We look forward to hearing from you.
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Confirmed Service Customer
Had 9 am appointment. Was promised car ready in an hour. It was so. Happy with results.
David C.
FLAGSTAFF
Business Response
David, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Did a beautiful job repairing my truck. Took longer than planned but they kept me we informed.
Phillip S.
FLAGSTAFF
Business Response
Phillip, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Called in to ask service question and schedule service if necessary. Service attendant's response was entirely unsatisfactory and disinterested in solving my problem. Went in person to dealership to complain and management made good effort to address my concerns. Left with problem fixed and satisfied. Initially screwed up, but made it right.
Matthew B.
PHOENIX
Business Response
Matthew, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Our truck was fixed, but it took a long time to get parts. When I called to inquire about when it would be fixed, I was told due to GM strike the timing was unknown. I started to look for parts on the web to get things moving, and it was told to me that actually you all had the parts, but just didn't look.
Mason W.
SANDY
Business Response
Mason, thank you for taking the time to leave us your honest feedback. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Flagstaff Chevrolet
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Confirmed Service Customer
It took like ,over 2 hrs to service my vehicle!!! Then when I picked up my vehicle, things were out of my console.!!! not sure what they needed to be in there1
Ken K.
APACHE JUNCTION
Business Response
Ken, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (928) 774-2974 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Sales Customer
Didn't take long. It was a fast service and friendly salea man.
Ann H.
TUBA
Business Response
Thank you for taking the time to let us know how we did. We hope you have a great day!
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Business Response
Michael, Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Wonderful service! I had to drop my car off pretty early due to some scheduling conflicts, and the dealership actually had my oil change/ inspection finished before my scheduled time!
Lauren D.
FLAGSTAFF
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
I trust my car with flagstaff Chevrolet dealership service guys. I am treated like family here.
Leigh R.
BELLEMONT
Business Response
Leigh, thank you for your kind review; we are happy to pass along your comments to the team here at Flagstaff Chevrolet! We look forward to your next visit! Take care!
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Confirmed Service Customer
As expected. All sales, service dept. personnel were great. Keep up the great work.
Freida C.
TONALEA
Business Response
Freida, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Dennis, thank you so much for your positive comments about Flagstaff Chevrolet! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Amber, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Past year’s experience was not great! 1) The length of time it took to change oil, rotate tires and wash car has improved the last 2 visits. In the past it took too long. 2) During one of my past oil change/rotate visits I asked the service guy to check my brakes because they were squeaky. He stated “nothing was wrong, advised me to spray the brakes with water when it was squeaky again”! At that time I still had warranty, now it has expired. Now I hate to ask them to check it out because I will have to pay what they couldn’t fix on brakes the last time I asked for this to be done. At the present it is still squeaky! 3) I also asked them to check my cooler, I felt it wasn’t cooling, the guy told me “nothing was wrong with it”! 4) Now I am concerned that when I need services on my 1 year old car, the warranty has expired and I will have to pay the cost. Which I know will be expensive! 5) I have not gone elsewhere for services however I may have to find a new place to obtain BETTER & TRUSTED SERVICES.
Loretta M.
KYKOTSMOVI VILLAGE
Business Response
Loretta, we regret to hear that you had this experience with us. When you have an opportunity, please reach out to us at (928) 774-2974 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
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Confirmed Service Customer
Very awesome Service Dept. People are very nice and very professional. They always get the job done in a very timely manner!
Brad S.
FLAGSTAFF
Business Response
Brad, thank you for your kind review; we are happy to pass along your comments to the team here at Flagstaff Chevrolet! If you have any further questions, please don't hesitate to reach out!
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Business Response
Michael, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
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Confirmed Service Customer
Car is repaired! And washed! What more can you ask for??
Sean H.
FLAGSTAFF
Business Response
Sean, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!