246 Reviews Found
Confirmed Service Customer
Mike Runyan was my service advisor. I took my 2007 Tahoe in for service on several issues. He rapidly called me back with explanations for the signals I was getting. I approved repairs and he had the car ready in 1.5 days. One reading issue remained, so he took the car back the next day, and the aberrant sensor reading was repaired/replaced. Thank you Mike. This experience is typical of my many experiences at Flagstaff Chevrolet (nee Terry Marxen).
David T.
FLAGSTAFF
Business Response
David, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
Jamie, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Jonathan, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Lena, we appreciate you taking the time to leave us this feedback. Thank you again for choosing Flagstaff Chevrolet and we hope to see you again.
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Confirmed Service Customer
Always a great experience! Doug Dunn is awesome in Service, Shawn and Manuel go above and beyond in the sales department!
Sean H.
FLAGSTAFF
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Steve we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Worked with my extended warranty, sent them copies of my services took a little bit longer than expected but it’s just due to parts. Overall thank you for my experience.
Andy S.
FLAGSTAFF
Business Response
Andy, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
It was good the sales guy was really helpful and professional
Garland R.
MOXEE
Business Response
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Scheduled to have brakes replaced and oil change. Got there at appointment time and they called 4 hours later to say they did not have any brakes for my truck and needed to order. Day wasted without my truck. Not happy
Eric N.
FLAGSTAFF
Business Response
Eric, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (928) 774-2974 so we can work towards a resolution.
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Confirmed Service Customer
The service is good; however, my concern is with how appointments are scheduled. I scheduled an appointment by email; and never received a confirmation. Two days prior to what I thought would be my appointment, I was not scheduled. The scheduler informed me to "walk in" prior to 1:00 p.m., and my vehicle was finally completed at 4:30 p.m. If emails are not checked, I recommend this method of scheduling appointments not be utilized. (The individual informed me the email "did not work" sometimes. Many of us working folks, have to take leave to take care of our vehicles, and I would rather have an appointment than have to wait half a day; thereby taking my precious time to just sit and wait, and having to travel two hours for service.
Noreen S.
KYKOTSMOVI VILLAGE
Business Response
Noreen, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
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Confirmed Service Customer
About 2 months later from my purchase. I had to bring in my new vehicle to get it serviced. Informing the tech about the issue. I felt they showed no interest. And I had to call for my updates when I dropped off my vehicle.
Kalaiya S.
KAYENTA
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (928) 774-2974 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Jeff, thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Oil change was done within 2 hrs without an appointment. Thank you
Helen C.
KAYENTA
Business Response
Helen, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Erin, we're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
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Business Response
Thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Always had good service, good job! Thank You!
Martha W.
TUBA CITY
Business Response
Martha, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Honesty, friendly and very good service 👌 thank you 😊
Elouise N.
TUBA CITY
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Luis, we regret to hear that you had this experience with us. We would like to have a better understanding about your experience. Please reach out to us at (928) 774-2974 at your earliest convenience and we will do our best to resolve this with you.
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Confirmed Service Customer
I live 2 hours north of town. When I arrived, the bay manager said my appointment had been for the previous week... but he might be able to fit me in. It took 7+ hours to perform what was described as a 3-4 hour task when I called. I never received any of the free oil changes because of my distance from the dealership, so I thought the oil change was comped. I verified with the bay manager that the oil change had been comped and he said the cashier forgot to charge me. I returned to pay for the oil change. The heated seats have never worked since I bought the vehicle -- I was told that the heated seats were not under warranty: It's the only defect in what otherwise has been a perfect truck. I've had two negative episodes [spanning 20 years] with prior vehicles, and both times, I was made to feel like a lier. Which is why I was careful to get the appointment straight, since I made my entire day revolve around it, but I must have been lying about that too. I addressed the recall only because my diagnostic reports makes me appear negligent: It was logical to have the dealership address the recall. Besides the heated seats, I haven't had any issues with this vehicle and I have no intention of replacing it. I do have serious trust issues with the dealership but there's no point in describing those issues when I'm accused of making stuff up. Hopefully, I won't have to go back.
Ty N.
PAGE
Business Response
Narada, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (928) 774-2974. We look forward to hearing from you.
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Confirmed Service Customer
Had 9 am appointment. Was promised car ready in an hour. It was so. Happy with results.
David C.
FLAGSTAFF
Business Response
David, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!